top of page

Frequently Asked Questions

  • Where to buy KSENIJA products? "
    KSENIJA has its own network of 19 branded stores in Ivano-Frankivsk. If you are in Ivano-Frankivsk, then we invite you to visit our stores. KSENIJA delicious cookie is already waiting for you! Also, you can buy KSENIJA products online on the our website. Just look at our product range, choose sweets, pay in a way convenient for you and wait until our cookies knock on your door;)
  • How to order KSENIJA's products online? "
    1) Go to the "Produckt range" page. 2) Choose the sweets you would like to order. 3) Choose the weight of sweets and click "Order". 4) Added the product to the virtual cart, now you need to click "Place Order". 5) Fill in all the necessary information about delivery, choose the method of delivery, for payment and click to confirm, check the data again and place an order. 6) Our manager will contact you within a few hours to clarify the data and confirm the order. 7) After receiving the order, do not forget to write a review on our website or our Soc. Instargam or Facebook.
  • What are the delivery methods?
    During the war in Ukraine, KSENIJA does not deliver its products to the occupied territories of Ukraine! ​ While Ordering KSENIJA's products from our online store, you can choose several delivery options: 1) Home delivery - within the city of Ivano-Frankivsk and suburban areas, price = 50 UAH (for orders from UAH 500 delivery is free) ​ 2) Nova Poshta delivery - to the delivery department or home delivery to the address paid by the recipient at the rates of Nova Poshta ​ 3) Self delivery from any of our branded stores in Ivano-Frankivsk ​ 4) To place an order outside of Ukraine, leave your contact details here and our manager will contact you to clarify the details.
  • Does KSENIJA offer free delivery?
    Yes, there is free delivery, only if the product is ordered for more than 500 UAH within the city of Ivano-Frankivsk and suburban areas.
  • What are the payment methods?
    Buying products from our online store, we offer several possible payment methods: ​ 1) Payment at the Nova Poshta departmnent including delivery 2) Payment to the courier on the place of delivery 3) Payment by online card through Privat 24 or transfer to the card details of KSENIJA company
  • Is it safe to buy and pay for goods online?
    Yes, it's completely safe. We guarantee the confidentiality of your personal information.
  • Are the products of KSENIJA high quality and natural?
    We guarantee the quality of our products. Our sweets meet the state quality standards. KSENIJA has reacieved Ukrainian and international quality certificates of ISO 22000 and DSTU (National Standards of Ukraine) compliance. KSENIJA uses only eco friendly raw materials, without adding different impurities and flavor enhancers. We do not use any improvers, artificial dyes, leavening agents and do not plan to do so in the future.
  • How can I contact with the manager of KSENIJA?
    1) Select the "Contact us" page. 2) There you can find all our data, phone numbers, working hours and location of the main office of KSENIJA. 3) If you want our manager to call you himself, please enter your contact details. 4) Our manager will be sure to contact you within a few hours. There is also an online chat on our web-site. 1) At the bottom right of the page, click "Write to us". 2) An online chat will open, you can contact our manager by writing in the chat.
  • Where is the main office of KSENIJA?
    The main office of our company KSENIJA is located in Ukraine, Ivano-Frankivsk, st. Kraykivsky 1.
  • Where can I find a branded stores KSENIJA? "
    KSENIJA has its own network of 19 branded stores in Ivano-Frankivsk. If you are in Ivano-Frankivsk, then we invite you to visit our stores. Ivano-Frankivsk food factory KSENIJA office and central store: street Kraykivsky, 1 tel. +380502879142 ; ​ street Halytska, 142 tel. +380502879142 . ​ street Stusa, 15 tel. +380502879142 ; ​ street Hotkevich, 44 tel. +380502879142 ​ street Independence, 195 tel. +380502879142 ; ​ street Dovzhenko, 1 tel. +380502879142 ; ​ street Mazepi, 179 tel. +380502879142 ; ​ street Konovalets, 142 tel. +380502879142 ; ​ street South Boulevard, 2a tel. +380502879142 ; street Konovalets, 80 tel. +380502879142 ; ​ street John Paul II, 18 tel. +380502879142 ; ​ street Hrushevskoho, 9A tel. +380502879142 ; ​ street King Daniel, 11 tel. +380502879142 ; ​ street Ticini, 20 tel. +380502879142 ; ​ street Dniester, 5 tel. +380502879142 ; ​ street Pulyuya, 6 tel. +380502879142 ; ​ street Trolleybus, 2B tel. + +380502879142 ; ​ street Vovchynetska, 217 tel. +380502879142; ​ street Gorbachevsky, 14a tel. +380502879142 .
bottom of page